You can generally visit our Site and use our App without having to submit any personally identifiable information about yourself to us. However, to use certain services and functionality of the Site and the App (such as to post a property for rent or request to rent such property), you will be required to register for an account with Silvernest. When you register for an account, we will collect your name, email address, mailing address, phone number, date of birth, gender, sexual orientation, photos, religious affiliation, username, password, IP address, browser type, employment information and income level. If you are a posting a property for rent (a “Homeowner”), we will also collect the address of the rental property and we may request your photo of the property.
In addition, as part of the Services, Homeowners may customize fields to gather additional information about potential renters (“Housemates”). These customizable fields may ask for health related information or other information in connection with bartering for rental accommodations.
If you contact us with questions or to request information, we will collect the personally identifiable information that you voluntarily transmit with your communications to us. We also may collect personally identifiable information about you that you elect to upload to the Site or our App (such as in rental property descriptions or photos of the properties).
We may use your personally identifiable information to register you to use our Site and App and to provide our rental platform services to you, contact you to deliver certain services or information you have requested, verify your authority to use the App and the Site, to detect fraud, improve the content and general administration of the Site and the App. We may use the personal identifiable information to verify your identity. We may also send you targeted marketing and promotions regarding our App and the Site. If you do not wish to receive these marketing or promotions from us, you may opt-out as set forth in the message.
In a small number of instances where a third party service provider is unable to verify the identity of a Homeowner or Housemate, Silvernest may assist in the completion of such identity verification by texting and/or directly contacting the Homeowner or Housemate, as well as reviewing such Homeowner’s or Housemate’s social media accounts in order to verify the identity of such Homeowner or Housemate. However, Silvernest does not guarantee, nor do we represent or warrant as to, the accuracy of such identity verification.
IF YOU USE THE SITE, APP, SERVICES OR MATERIALS, YOU DO SO AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT SILVERNEST IS NOT OBLIGATED TO CONDUCT BACKGROUND CHECKS OR IDENTITY VERIFICATION ON ANY MEMBER, INCLUDING, BUT NOT LIMITED TO, HOUSEMATES AND HOMEOWNERS, BUT MAY ASSIST IN CONDUCTING IDENTITY VERIFICATIONS IN ITS SOLE DISCRETION. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER MEMBERS OF THE SITE, APP OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APP OR SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY HOMEOWNERS OR HOUSEMATES. YOU UNDERSTAND THAT SILVERNEST DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE SITE, APP OR SERVICES OR TO REVIEW OR VISIT ANY RENTAL PROPERTIES. SILVERNEST MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE ACCURACY OF ANY RESULTS OR INFORMATION THAT SILVERNEST MAY OBTAIN WHEN AND IF SILVERNEST ASSISTS IN IDENTITY VERIFICATION. SILVERNEST MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SITE, APP OR SERVICES OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE SITE, APP OR SERVICES. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE, APP OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APP OR SERVICES, INCLUDING, BUT NOT LIMITED TO, HOUSEMATES AND HOMEOWNERS, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON REGARDLESS OF WHETHER SUCH MEETINGS ARE ORGANIZED BY SILVERNEST. SILVERNEST EXPLICITLY DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY MEMBER OR OTHER THIRD PARTY.
Silvernest recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. Neither the Site nor the App are directed to children under the age of 18. Silvernest does not target its App or this Site to children under 18. Silvernest does not knowingly collect personally identifiable information from children under the age of 18. If we learn that a child under the age of 18 provided us with personally identifiable information, we will delete that information. If your child has provided personally identifiable information, please contact us so we can delete it. If you are under the age of 18, please do not provide us with any personally identifiable information.
We may use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user's hard drive containing information about the user. Cookies generally do not permit us to personally identify you. We generally use session cookies to save your preferences and such cookies expire when you close your browser. We also use persistent cookies to authenticate users and for support for the internal operations of our Site and App. Silvernest may track users over time and over our Sites but we do not respond to browser do not track signals.
Third parties such as providers of external services like web traffic analysis services may also track users over time and over our Site and third party websites and such third parties may also place cookies, via our Site. These cookies are likely to be analytical, performance cookies or targeting cookies, including:
Google Analytics cookies are used as Silvernest contracts with Google as a third party vendor. You can find out more about this popular website analytics tool here: http://www.google.com/analytics/index.html. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. All of this information is anonymized. You can find out more about how it protects your data here: http://www.google.com/analytics/learn/privacy.html.
We may use social plugins on our Site and App and may include icons that allow you to interact with third party social networks such as Twitter and Facebook. For example, you may sign in to the Site with Facebook and you may “like” us on Facebook or follow us on Twitter. The third party social plugin may set a cookie when your browser creates a connection to the servers of such social networks and the plugin may transmit your data to the social networks. Your use of these social plugins is subject to the privacy policies of the third party social networks.
Through the third party analytic providers, as discussed above, and directly through our Site, we may track information that will be maintained, used and disclosed in aggregate form only and which will not contain your personally identifiable information. For example, without limitation, the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, External Web Sites (defined below) linked to and IP addresses. We may analyze this data for trends and statistics in the aggregate, and we may use such aggregate information to administer the Site, and gather broad demographic information for aggregate use.
Any information, including personally identifiable information that you include in a rental property listing (such as address or photos) will be publicly available on the Site and App. If you are a Housemate, we will transmit your personally identifiable information, including, without limitation, your name, contact information, and username to the Homeowner to enable you to enter into a lease agreement with such Homeowner. In addition, the Homeowner may request, and you may consent to allow the Homeowner to, access to your background check report. If you are a Homeowner, we will transmit your personally identifiable information, including, without limitation, your name, contact information and username to the potential Housemates who are interested in your rental property.
We may employ procedural and technological measures that are generally consistent with industry practice. Such measures are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. Silvernest may use encryption, secure socket layer and password protection to help prevent unauthorized access to your personally identifiable information.
Silvernest provides you with the ability to review and update the registration information that you provide to us by accessing and modifying this information in your account online or by contacting us at firstname.lastname@example.org or 22420 17th Street, Third Floor, Denver, CO 80202, Attn.: Compliance Officer.